The Technical Support service is provided by the PG technical support team, including both support managers and support developers. The services covered by the monthly subscription include:
- installation of the license and every purchased product module;
- work with the website transfer to another server, creation and collection of the backup files;
- help with the publication of the Android mobile application;
- visual and functional changes in the software & applications, not requiring any major code rewriting;
- help with tuning the system settings, managed by the standard software instruments;
- management of the integrated third-party solutions (i.e. Facebook);
- assistance with the server/domain connection;
- queue-based response by support managers within 24 hours;
- remote assistance by support developers, connecting to your local computer to check on the urgent and/or otherwise non-detectable issues.
If the specific request cannot be delivered within the frames of technical support, our support managers will inform you about it and either offer alternative options or direct your request to the extra development department.